FAQS

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Orders typically arrive within 9-15 business days. You'll receive a tracking number once your order ships.

Do you ship internationally?
Currently, we ship within the United States. International shipping options may be available in the future.

How can I track my order?
Visit our Track Your Order page and enter your order number to see real-time updates.

Products & Quality

Are your supplements third-party tested?
Yes! We prioritize quality and transparency. Our products undergo rigorous third-party testing to ensure purity and potency.

Are your products vegan/vegetarian?
Many of our products are plant-based. Please check individual product descriptions for specific dietary information.

How should I store my supplements?
Store in a cool, dry place away from direct sunlight. Keep bottles tightly sealed to maintain freshness.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy for unopened products. Please see our Refund Policy for complete details.

How do I initiate a return?
Contact us at theearthessenceshop@gmail.com with your order number and reason for return. Our team will guide you through the process.

Usage & Dosage

How do I know which supplement is right for me?
Each product page includes detailed information about benefits and suggested use. Consult with your healthcare provider before starting any new supplement regimen.

Can I take multiple supplements together?
Many of our supplements can be taken together, but we recommend consulting with a healthcare professional for personalized advice.

Contact & Support

How can I contact customer service?
Email us at theearthessenceshop@gmail.com. We typically respond within 24-48 hours.

Do you offer subscriptions?
Yes! Select products are available with subscription options for added convenience and savings. Check our Subscription Policy for details.